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FAQs

Q: How do I know if a software port is a legitimate source?

A: We send products directly from Microsoft. These are all true 100% brand new licenses. This is our guarantee to our customers.


Q: Is my purchase guaranteed?

A: Yes, all defective products will be replaced and we will ensure your satisfaction.


Q: Will I receive a hard copy of the software?

A: The product can only be downloaded. On some products, you can choose a packaged product/create a product USB or DVD for future use.


Q: Why do you only have digital downloads? Is this legal?

A: Digital download is a more convenient and faster way to install software. And save on shipping costs. This is legal, and Microsoft also offers digital downloads. Of course, you can also choose Windows software or Office software with packaging,  but this price will be more expensive, because the product will generate packaging and shipping costs.


Q: I want to Upgrade Windows 10 home to Windows 10 Pro, what should I do?

A: You need to get a Windows 10 Professional key,  then change the key and directly upgrade to Windows 10 professional version.


Q: How do I access the software port? What kind of support will I get?

A: At Software Ports, we believe in having as many repeat customers as possible. We hope that you repeat your business. Our goal is to provide quality customer service to all our customers. If you have any questions or concerns, we encourage our customers to contact us. You can contact us with Email: sales@msonlinesoftware.com  Or let your Email and questions Online.


Q: How is the product delivered? What is a time frame?

A: The product is digitally sent to the email you provided at checkout. In most cases, product emails will be sent immediately after ordering. The email may be sent to the spam folder and we will ask you to check this folder. If you have not received a product email, please email us: sales@msonlinesoftware.com and we will resend the email to you immediately.

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